1. 100% Transparency First
At VLOXTV, customer satisfaction is our highest priority. To ensure complete confidence before purchasing, we provide a 100% free 24-hour test line with zero payment details required. We strongly recommend testing channel stability, sports performance, and device compatibility prior to ordering a multi-month plan.
2. 7-Day Money-Back Guarantee
If you experience verified technical issues that our 24/7 technical support team cannot resolve within seven (7) days of your initial purchase, you are fully entitled to a complete refund of your subscription fee.
3. Eligibility Criteria for Refunds
Refunds are granted under the following circumstances:
- Major ongoing server failure or persistent unavailability lasting more than 24 consecutive hours.
- Inability of our technical support team to provide a working configuration for supported hardware (Firestick, Smart TV, Apple TV, Android).
- Accidental duplicate payment for the same subscription period.
4. Non-Refundable Scenarios
Refunds cannot be issued in the following cases:
- Requests submitted after seven (7) days from the initial order date.
- Issues arising strictly from subscriber's local internet connection or lack of minimum required broadband speed.
- Account suspension due to violation of our Terms of Service (e.g., restreaming, credential sharing, or multi-IP abuse).
- Changing channel preferences when 95%+ of global line-ups remain fully operational.
5. How to Request a Refund
To request a refund, simply send a message to our support desk with your order details and device information:
- WhatsApp: +1 (360) 639-5512
- Email: support@vloxtv.com
Approved refunds are processed to your original payment method within 2 to 5 business days.